Privacy Policy

1. Information we may collect

Depending on how you use the platform, we may collect information you provide directly, including your name, email address, phone number, city, address, postal code, language, professional profile details, services offered, availability, messages, estimate requests and booking-related information.

We may also receive technical data such as IP address, device type, browser, pages viewed, session data, cookies and general location information inferred from an IP address.

2. Why we use this information

We primarily use personal information to provide and improve the platform, process service requests, facilitate connections between clients and professionals, manage accounts, communicate with users, prevent abuse, support security, provide assistance and measure service performance.

When you provide consent or when permitted by law, we may also send communications about requests, services, new features, professional opportunities or relevant commercial information.

3. Requests, estimates and matching

When you submit a service request or estimate, certain information may be used to identify a relevant professional. Before a professional is assigned or confirmed, we aim to limit exposure of personal information to what is necessary to process the request.

4. Professionals and service providers

Professionals may provide profile, experience, availability, service-area and business information. Some of this information may be displayed publicly so clients can evaluate available services. Private contact information should only be displayed when necessary for the operation of the service.

5. Artificial intelligence and automation

MENAGER.CA may use artificial intelligence and automation tools to assist users, classify requests, improve responses, facilitate matching, analyze operational information and support customer service. We aim to limit data shared with these tools to what is useful for the relevant functionality.

6. Cookies and similar technologies

We may use cookies, local storage and similar technologies to maintain sessions, remember language preferences, improve user experience, measure platform usage and strengthen security. You can configure your browser to limit certain cookies, although some features may then be reduced.

7. Sharing information

We do not sell your personal information as a contact list. We may, however, share certain information with professionals, technical vendors, payment providers, messaging services, hosting providers, security tools, competent authorities or partners needed to deliver the service when reasonably required.

8. Payments

When payments are offered through MENAGER.CA, they may be processed by external payment providers. MENAGER.CA should not receive or retain complete sensitive card data when those details are processed directly by the payment provider.

9. Data retention

We retain information for as long as necessary for the purposes described in this policy, to provide the service, meet obligations, resolve disputes, prevent fraud and maintain reasonable business records. Retention periods may vary depending on the nature of the data.

10. Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration or disclosure. No internet-connected system can guarantee absolute security.

11. Your choices and rights

Depending on where you live and applicable law, you may have rights relating to access, correction, deletion, portability, withdrawal of consent or restriction of certain processing activities. We may need to verify your identity before responding to some requests.

12. Children

MENAGER.CA services are intended for adults and persons authorized to enter into transactions or manage services. We do not seek to knowingly collect personal information from children through the ordinary operation of the platform.

13. International transfers

MENAGER.CA may serve users in multiple countries. Your information may therefore be processed or hosted in a jurisdiction different from yours, including when we use international technology providers.

14. Third-party links and services

The platform may contain links to external services. Their privacy practices are governed by their own policies, and MENAGER.CA is not responsible for their independent practices.

15. Changes to this policy

We may update this policy to reflect changes in our services, technologies or applicable requirements. The update date shown on this page identifies the currently published version.